Frequently Asked Questions

Grade A+ devices are in like-new condition with no visible scratches or marks. They have been fully tested, battery health is above 85%, and they come with a 12-month warranty.

Yes, all refurbished phones include a USB-C or Lightning cable and compatible charger. Premium accessories like AirPods are included only when specified in the product listing.

Yes, all our refurbished devices are network-unlocked and work with any carrier in Portugal and the EU.

Yes. Grade A+ devices come with a 12-month warranty, Grade A with 6 months, and new devices with the full 24-month manufacturer warranty.

Absolutely. We offer a 30-day hassle-free return policy. See our Returns Policy for details.

Booking is recommended for a smooth experience, but walk-ins are welcome. During peak hours, booked customers are served first.

Most common repairs (screen replacement, battery, charging port) are done within 1–2 hours. Complex repairs like water damage may take 24–48 hours.

Yes! All customers receive a free diagnosis on arrival. We'll explain the issue and provide a quote before any work begins — no obligation to proceed.

All repairs come with a 90-day warranty on parts and labour. If the same fault recurs within 90 days, we fix it for free.

We repair most major brands including Apple (iPhone, iPad), Samsung, Xiaomi, Huawei, Google Pixel, OnePlus, and more. Contact us for specific models.

We offer Standard shipping (2–4 business days, €4.90), Express shipping (next day, €12), and free in-store pickup. Shipping is free for orders over €50.

Currently we ship within Portugal (mainland + islands) and to Spain. EU-wide shipping is coming soon. Contact us for special international requests.

Once your order ships, you'll receive an email with a tracking number. You can also view tracking in your account dashboard.

We work with reliable couriers (CTT, DHL). If your package doesn't arrive within 10 business days, contact us and we'll investigate and replace the order.

We accept Visa/Mastercard, MB WAY, Multibanco, PayPal, Apple Pay, and SEPA bank transfer.

Yes. All card payments are processed by Stripe (PCI DSS Level 1 compliant). We never store your card details.

We're working on instalment payment options. Contact us for large orders and we can discuss flexible payment arrangements.

Yes! We have a reseller program with discounts of 15–35% depending on your tier. Apply on our Resellers page.

We review applications within 2 business days. You'll receive an email confirmation once approved.