Delivery & Return
Free delivery available on Purchase over 200€.
Expedition and Monitoring
Don't wait forever for your order! Mobimatica has been improving its order processing and shipping, thanks to a perfect synergy between its central warehouse and retail spaces. Place your order by approximately 5 PM on a business day and you could have it in your hands the next business day, depending on product availability.
1. All orders are shipped via CTT or DPD shipping companies.
2- Orders are processed on business days until 5 PM. After payment confirmation, orders are shipped to the address provided by the customer. Pre-orders, unlike regular orders mentioned above, will only be processed when the product is available from the brand for official distribution to the end customer.
3- The shipping costs for orders are the responsibility of the customer and are added to the total value of the selected products. The customer will be informed of these charges before confirming their order and completing the purchase process, as well as the difference in cost depending on the chosen shipping method.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Mainland Portugal |
|
|---|---|
|
24-48h Express Mail |
3.59€ |
|
Regular Mail 2-4 Days |
2.59 |
|
Cash on Delivery: 1-3 Days |
8.50€ |
|
Madeira and Azores Islands |
|
|---|---|
|
Express Mail: 2-3 Days |
5.50€ |
|
Cash on Delivery: 2-4 Days |
8.50€ |
*Regular mail shipping does not include tracking. Regular mail is not recommended for shipping Touchscreens, Touchscreen glass, and Displays.
In cases of returned orders due to unknown, incomplete, or incorrect addresses, Mobimatica will only resend the item to the customer upon payment of the additional shipping costs for the second order. Shipping costs will be calculated according to the current CTT (Portuguese postal service) rates, based on the weight of the item(s) and the shipping method initially chosen by the customer. If the customer does not accept payment of the second shipping costs, Mobimatica will not be responsible for resending the order and will refund the amount paid by the customer.
All invoices or other tax documents will be sent by email.
You should check (and refuse if in poor condition) the product upon delivery, as it may have been damaged during transport, in which case the responsibility will lie with the transport company.
In-Store Pickups
Picking up your order at one of our stores is free 😀 *
We offer the option to place your order online and pick it up at the store that is most convenient for you, after receiving notification for collection.
- You should only pick up your order after receiving the collection code in your email or SMS.
- If you choose to have a courier pick up your order at one of our stores, you can only do so after receiving the collection code and providing it to the courier.
FAQs
All our orders have a tracking number so you can easily follow the shipping status through the carrier's website. This tracking number is assigned to the order when it is ready for shipment and is provided via email.
Once you have the tracking number, simply access the carrier's website (CTT or GLS) and search for and track the progress of your order's shipment.
Please note that sometimes the information on the carrier's website may take a few hours to be updated.
If you wish to make any changes or cancel your order, please contact us (contact details at the bottom of this page). However, please note that we cannot guarantee that your order will be fulfilled, as it will always require manual verification in order to avoid compromising our logistics.
If the order has already started the shipping process, it is no longer possible to make changes or even cancel it.
If you are not present at the time of delivery, and if it is a small order, the courier may leave a notification in the mailbox to collect it from the nearest post office. If this option is not feasible, the order will be returned to Micro Wire, and when it is received at our warehouse, you will be contacted by email to ask if you want it reshipped or cancelled with a refund.
The delivery dates available on our website, although estimates, are met most of the time. However, due to technical and logistical reasons, both on the part of Mobimatica and the carrier, some delays may occur.
Please ensure you have received the shipping confirmation email to guarantee that your order has left our warehouse.
If the order has not been delivered on the scheduled day, one of the following situations may occur:
A new delivery attempt will be made on the next business day, especially in situations where the first delivery failed due to logistical inability on the part of the carrier to reach the address;
The order will be available for collection at a post office near the delivery address from the next business day, and this applies mainly to small orders;
The order will be returned to Mobimatica.
If the order is returned to our facilities, this information will appear in the tracking number. As soon as we confirm receipt of the package at our warehouse, we will contact you via email to understand if you wish to have the order reshipped.
The delivery dates available on our website, although estimates, are met most of the time. However, occasionally, due to technical and logistical reasons, both on the part of Mobimatica and the carrier, some delays may occur.
Once you receive the dispatch notification with the tracking number, it means your order has been processed by our central warehouse and will be picked up by the carrier that same day. It may take a few hours for information associated with that tracking number to appear.
If the expected delivery date has passed, we advise you to check the information available on the tracking number. Sometimes the carrier is unable to deliver to the address on that day, but will make the delivery on the next business day, and this information will be available on the carrier's website.
We recommend that you contact us if more than 2 business days have passed since the expected delivery date and the tracking number remains unchanged, so that we can analyze the situation and take the necessary steps to ensure you receive your order as soon as possible.
It is important to note that during peak shopping periods, such as Black Friday and Christmas, these delays may become more frequent due to the logistical limitations of the carriers themselves.
